Privacy Policy

This policy applies to the website calibratetv.co.uk and to enquiries and calibration services arranged through it.

1. Data controller

1. The joint controllers of your personal data for the joint handling of enquiries, bookings and the SkalibrujTV customer database are:
   • Maciej Koper, trading as SKALIBRUJTV.PL Maciej Koper, NIP (Polish tax ID) 5342546354,
   • Paweł Koper, NIP 5342583266.

   Both also carry on business jointly as partners in the civil-law partnership Calibrator.pl Maciej Koper, Paweł Koper s.c., NIP 5342583415. Joint contact address: ul. Warszawska 112, 05-090 Jaworowa, Poland.

2. We jointly decide on the use of the customer database for handling enquiries and visits, for subsequent contact and – on the terms described below – for marketing. For this purpose we have concluded an arrangement within the meaning of Art. 26 GDPR. Essential content of the arrangement: we fulfil our information obligations jointly through this policy; the joint point of contact is Maciej Koper (info@skalibrujtv.pl, ul. Warszawska 112, 05-090 Jaworowa, Poland), who, on behalf of both joint controllers, receives and handles your questions and requests, communicates with the Polish supervisory authority (President of the Personal Data Protection Office, UODO), notifies personal data breaches and informs the persons concerned. Irrespective of this, you may exercise your rights in respect of and against each of the joint controllers.
3. As regards their own tax and accounting obligations, data are processed by the business that is party to the specific contract: Maciej Koper, Paweł Koper or both partners acting through the civil-law partnership. The Service Provider’s details are stated in the Order Form and in the billing document (invoice or receipt).
4. Contact in all matters concerning personal data: info@skalibrujtv.pl, tel. +48 22 770 77 77, ul. Warszawska 112, 05-090 Jaworowa, Poland.

2. What data we process and where we obtain them

• data from a form, message or conversation: first name and surname, telephone number, e-mail address, address where the service is to be performed, device model, content of the message,
• invoicing data: company name and NIP (if the service is ordered by a business),
• data on the device, its settings and the calibration results related to the performance of your service,
• technical data from the website: IP address, browser information, cookies (details in the Cookie Policy).

You provide most of the data to us yourself. If you bought the calibration service in a Media Expert shop in Poland, the controller of your data is TERG S.A., based in Złotów (ul. Za Dworcem 1D, 77-400 Złotów, Poland), together with the other Media Expert Group companies as joint controllers (Media Expert data processing rules, in Polish). Calibrator.pl Maciej Koper, Paweł Koper s.c. processes these data (first name and surname, telephone number, e-mail address, address where the service is performed, device model, order number) solely on behalf of TERG S.A., under a data processing agreement, in order to schedule, perform and settle the calibration. We do not use these data for our own purposes, including marketing, and we anonymise them 42 days after the calibration. You may address requests concerning these data to Media Expert; if you write to us, we will forward them to the controller.

3. Purposes, legal bases and retention periods

Purpose	Legal basis	Retention period
Responding to an enquiry about the service, agreeing on the scope, price and date	steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR)	for the duration of handling the enquiry; if the service is not performed – no longer than 12 months from the last contact (customers often return to their enquiry after purchasing or taking delivery of their equipment)
Responding to questions unrelated to ordering the service	legitimate interest – handling correspondence (Art. 6(1)(f) GDPR)	for the duration of handling; thereafter no longer than 12 months from the last contact
Performing the service, handling the satisfaction guarantee and questions after the visit	performance of a contract (Art. 6(1)(b) GDPR)	where no marketing consent has been given, we delete or anonymise operational data in the order management system and correspondence concerning the service performed no later than 12 months after the calibration; billing documents and data needed for an ongoing matter are stored separately, in accordance with the purposes described below
Invoices and settlements	legal obligation (Art. 6(1)(c) GDPR)	until the tax liability becomes time-barred – as a rule 5 years from the end of the year in which the tax payment deadline expired
Complaints, establishment and pursuit of claims, defence against claims	legitimate interest (Art. 6(1)(f) GDPR)	until the limitation periods for claims expire
Offers and reminders about the next calibration via the chosen channel (e-mail or telephone) – only if you have given your consent	consent (Art. 6(1)(a) GDPR) and consent to the contact channel under Art. 398 of the Polish Electronic Communications Law (Prawo komunikacji elektronicznej); for UK users, regulations 21 and 22 PECR	until consent is withdrawn; we periodically check whether the data are up to date and still needed
Website visit statistics (Google Analytics) – only with consent given in the cookie banner	consent (Art. 6(1)(a) GDPR, Art. 399 of the Electronic Communications Law; for UK users, regulation 6 PECR)	event data – 2 months, user-level data – 14 months; the period is extended with each subsequent visit by the user. Aggregate reports that do not identify users may be kept longer. Withdrawing consent stops any further data collection
Protecting forms against spam (Cloudflare Turnstile)	legitimate interest – website security (Art. 6(1)(f) GDPR)	for the duration of the verification

UK users

If you are in the United Kingdom, your data are also protected by the UK GDPR and the Data Protection Act 2018; you have the same rights as described in this policy. We are established in Poland and do not have a branch in the United Kingdom. Data are transferred between the United Kingdom and the European Economic Area on the basis of the UK’s adequacy regulations for the EEA and the European Commission’s adequacy decision for the UK. Cookies and similar technologies on this site are used in accordance with the Privacy and Electronic Communications Regulations (PECR) – optional cookies only with your consent given in the cookie banner.

4. Who we share data with

• calibration technicians who work with us under civil-law service contracts or B2B contracts and process data solely on our instructions, to the extent necessary to carry out the visit,
• IT service providers who process data on our behalf: LH.pl Sp. z o.o. (website hosting and e-mail), w3center.pl (plann.app order management system), Intaxo (invoicing, including invoices made out to named private individuals and sole traders),
• Google Ireland Ltd (Google Analytics, YouTube player) – only after you have given consent in the cookie banner,
• Cloudflare, Inc. (protecting forms against spam),
• banks, law firms and public authorities – where this is necessary for settlements or the pursuit of claims, or where required by law.

5. Transfers of data outside the European Economic Area

• Google (Analytics, YouTube) and Cloudflare may also process data in the USA. The transfer is based on the European Commission’s adequacy decision for organisations certified under the EU-US Data Privacy Framework (Google LLC, Cloudflare, Inc.) and on standard contractual clauses.
• Data in the plann.app order management system are stored on Amazon Web Services servers located in the European Union.

You can obtain a copy of the safeguards, or information about them, by writing to info@skalibrujtv.pl.

6. Your rights

You have the right to:

• access your data and obtain a copy of them,
• have your data rectified,
• have your data erased,
• restrict processing,
• receive your data in a portable format (data portability),
• object to processing based on legitimate interest,
• withdraw your consent at any time – without affecting the lawfulness of processing carried out before its withdrawal,
• lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stanisława Moniuszki 1A, 00-014 Warszawa, Poland) or with the supervisory authority in your country of residence. If you live in the United Kingdom, this is the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, ico.org.uk.

To exercise your rights, write to info@skalibrujtv.pl.

7. Do you have to provide your data?

Providing data is voluntary. We indicate which data are required to respond to an enquiry or to arrange a visit at the time we collect them; the address where the service is to be performed is needed so that the technician can reach you. We do not make a reply to a simple question conditional on providing a visit address. Consent to receive marketing communications is not a condition for performing the service.

You can give separate consent to marketing by e-mail and by telephone. Marketing communications concern calibration services under the SkalibrujTV brand provided by Maciej Koper and Paweł Koper. You can withdraw your consent for one channel or for both by writing to info@skalibrujtv.pl or calling +48 22 770 77 77, and also by replying to a message or during a call. This does not affect the performance of the service you have ordered.

8. Automated decision-making and profiling

We do not take decisions about you based solely on automated processing that would produce legal effects concerning you or similarly significantly affect you. We do not link Google Analytics data to advertising accounts and do not use them to create advertising audiences.

9. Cookies

Details of cookies and similar technologies are set out in the Cookie Policy.

10. Changes to this policy

We will publish any changes on this page. This version is effective from 4 November 2026.